Shipping & Returns
➡ COVID-19 update: Our online store is open and fully operational. We are working hard to ensure your beautiful pieces are made and delivered to you in timely manner.
We ship products worldwide by DHL Express. DHL Express is an international Express mail service, which ships worldwide.
SHIPPING RATES (quoted in USD):
|Orders Between||$110 & UP||$0- $109|
|Postage to the US and territories||FREE||$15.00|
|Postage to Australia, New Zealand, Singapore, Hong Kong, Japan, South Korea||FREE||$10.00|
|Postage to all other countries||FREE||$15.00|
We provide you with the unique DHL tracking number upon the shipment of your package.
We normally need 15-21 business days for delivery of your leather product from the date of your order as everything is custom made just for you.
Clothes and Sale items are ready to be shipped the next business day. Expect them to arrive within 5 business days.
We do not ship to PO boxes, APO (Army Post Office) and FPO (Fleet Post Office).
Europe: any additional taxes and duties assessed by customs are the responsibility of the customer.
Our goal is to make you happy and proud of what you have purchased.If you are not happy with the item, you may return it for a refund or exchange for other item.
♡ All refund and exchange items must be returned in their original and unused condition.
♡ All items must be shipped back within 30 days after they are received
♡ Money will be refunded within 48 hours of receiving the returned item.
♡ SALE items from SALE section are FINAL sales and nonreturnable.
Please send your return/exchange to:
Attn: Return & Exchanges Departments
ELF made by hand
20633 Couples LN.
Bend, OR, 97702
Please fill out the return form so we are able to locate your order in our system. If you do not have a return form, please conact us at email@example.com and we will assist.