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Shipping & Returns

 

SHIPPING

 

We ship products worldwide by DHL Express. DHL Express is an international Express Mail Service, which ships worldwide. 

SHIPPING RATES (quoted in USD): 

 

 Orders Between  $0-$109  $110 & OVER
Postage to Australia, New Zealand, Singapore, Hong Kong, Japan, South Korea  $10 FREE
 Postage to ALL other countries  $15 FREE

 

We provide you with the unique DHL tracking number upon the shipment of your package.

We normally need 15-21 business days for delivery of your leather product from the date of your order as everything is custom made just for you. 

Clothes and Sale items are ready to be shipped the next business day. Expect them to arrive within 5 business days.

We do not ship to PO boxes, APO (Army Post Office) and FPO (Fleet Post Office).

 

 

RETURNS

 

Our goal is to make you happy and proud of what you have purchased.If you are not happy with the item, you may return it for a refund or exchange for other item. 

 

♡ All refund and exchange items must be returned in their original and unused condition.

♡ All items must be shipped back within 14 days after they are received

♡ Money will be refunded within 48 hours of receiving the returned item. 

♡ SALE items are FINAL sales and nonreturnable. 

Please send your return/exchange to:

ELF
Jl. Pura Demak No. 98, 
Ds. Pemecutan Klod,
Denpasar, 80361
Indonesia
tel: +6287786692790

Please, use the cheapest mailing option for sending back the item. Please, use USPS if you are shipping from the US, Australian Post if you are shipping from Australia.

Please fill out the return form so we are able to locate your order in our system. If you do not have a return form, please conact us at customercare@balielf.com and we will assist.