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Returns

Our goal is to make you happy and proud of what you have purchased.If you are not happy with the item, you may return it for a refund (exclusive of shipping charges) or exchange for other item. 

 

♡ All refund and exchange items must be returned in their original and unused condition.

♡ All items must be shipped back within 14 days after they are received

♡ Money will be refunded within 48 hours of receiving the returned item. 

♡ Discounted, sale and special promotion items are FINAL sales and nonreturnable.

Please send your return/exchange to:

ELF
Jl. Pura Demak No. 98, 
Ds. Pemecutan Klod,
Denpasar, 80361
Indonesia
tel: +6287786692790

Please, use the cheapest mailing option for sending back the item. Please, use USPS if you are shipping from the US, Australian Post if you are shipping from Australia.

Please fill out the return form so we are able to locate your order in our system. If you do not have a return form, please conact us at info@balielf.com and we will assist.