How long will it take to get my order?
Please allow 15-21 business days for delivery of your product from the date of your order as everything is custom made just for you.
For wholesale orders please contact us for the delivery times.
Where do you ship and how much is the postage?
We ship WORLDWIDE and try to keep the postage low. Please, see shipping for detailed postage rate.
Why do you require my telephone number?
Telephone number is required for the efficient International delivery. In some regions, including US, Canada and European countries our packages are delivered by DHL. DHL does not ship without telephone numbers.
Can I get a refund if i change my mind?
We do accept returns. We can replace or refund your purchase. please, see terms and conditions for details.
Can I make changes to my order?
You have 12 hours to make changes to your order.
My Batik lining looks different than the batik on your website?
Some of the batik that we use for the lining is sewn together in patchwork style so each and every bag will be slightly different than the last. All of the prints are gorgeous and are locally sourced fabric and dyed locally.
I see that there are slight variations in leather colors?
Take into account the fact that all our leather is hand dyed so there might be slight color variations, which is a true sign of a handmade product.
All computer monitors are different and we do our best to present the colors of bags and shoes to the best of our ability but please be aware that it may appear slightly different on your screen.
Can I purchase one of your products while in Bali?
We will be happy to make your one-of-a-kind piece while you are on the island. You will not have to pay for the shipping though. Just choose Indonesia as shipping country or contact us.
If you like your leathers to remain looking crisp then we recommend using leather care products on a regular basis. However at ELF we love it when the leather gets a bit worn and starts getting a bit of character about it. The older the better we think! The choice is yours...